Internet Applications for Paratransit Performance Analysis: The Winston-Salem Case Study

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dc.contributor.advisor Dr John W Baugh, Committee Member en_US
dc.contributor.advisor Dr John R Stone, Committee Chair en_US
dc.contributor.advisor Dr Nagui M Rouphail, Committee Member en_US Sengupta, Dibyendu en_US 2010-04-02T18:00:38Z 2010-04-02T18:00:38Z 2002-09-15 en_US
dc.identifier.other etd-06142002-143428 en_US
dc.description.abstract Advanced technologies are utilized to improve transportation systems under the aegis of Intelligent Transportation Systems. In such cases, performance measures, which consist of a set of productivity and service indicators, help decisions about transportation resources, their use and allocation. This study focuses on the paratransit system at the Winston-Salem Transit Authority (WSTA) for development of an application for retrieving and evaluating paratransit performance data. The study demonstrates the use of Internet connectivity for easy-to-use applications with graphics capabilities, and statistical testing for before-after analysis of the data. An important result of this work is the prototype development and demonstration of Internet based application for analysis of paratransit productivity data. The application was then used to evaluate the impact of incoming technologies like Interactive Voice Response (IVR) on the performance measures. Using automatic telephone technology, IVR, allows transit customers to use their home telephone to book and cancel transit trips. While IVR technology has the primary objective of improving customer satisfaction via improved communication, the case study showed that the IVR could have secondary impacts on productivity such as increased cancellations. With the exception of cancellations, all the measures did not show significant changes with the addition of IVR technology and several policy changes en_US
dc.rights I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to NC State University or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. en_US
dc.subject GIS en_US
dc.subject GPS en_US
dc.subject analysis en_US
dc.subject java en_US
dc.subject servlet en_US
dc.subject ITS en_US
dc.subject Intelligent Transportation Systems en_US
dc.subject IVR en_US
dc.subject MDT en_US
dc.subject AVL en_US
dc.subject TransAID en_US
dc.subject paratransit en_US
dc.subject WSTA en_US
dc.subject performance en_US
dc.subject system en_US
dc.subject Winston-Salem Transit Authority en_US
dc.title Internet Applications for Paratransit Performance Analysis: The Winston-Salem Case Study en_US MS en_US thesis en_US Civil Engineering en_US

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