Customer Service Evaluation in the Telephone Service Provisioning Process

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Title: Customer Service Evaluation in the Telephone Service Provisioning Process
Author: Ozeki, Shinya; Ikeuchi, Noriyuki
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 1992
Series/Report No.: Winter Simulation Conference Proceedings
URI: http://www.lib.ncsu.edu/resolver/1840.4/5523


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