Using a Manufacturing Based Simulation Package to Model a Customer Service Center

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Title: Using a Manufacturing Based Simulation Package to Model a Customer Service Center
Author: Chin, Victor; Sprecher, Steven C.
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 1990
Series/Report No.: Winter Simulation Conference Proceedings
URI: http://www.lib.ncsu.edu/resolver/1840.4/7063


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