A Simulation System for Evaluating Customer Service Operations in Telephone Companies

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Title: A Simulation System for Evaluating Customer Service Operations in Telephone Companies
Author: Imanaka, H.; Satou, H.; Ikeuchi, N.
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 1994
Series/Report No.: Winter Simulation Conference Proceedings
URI: http://www.lib.ncsu.edu/resolver/1840.4/7321


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