Not Now, Maybe Later, and Often Not at All: Situational, Institutional, Dispositional, Epistemological, and Technological Barriers to Business-Based Online Training Courses

Abstract

The purpose of the research was to determine whether the situational, institutional, dispositional, epistemological, and technological barriers that affect attrition in distance education apply to the business-based distance training arena. Although reports about distance training students indicate that attrition from distance training is a significant issue, the results from this study find that 90 percent of the business professionals who answered this survey that have taken business-based e-learning courses are not discontinuing their e-learning courses. This finding contradicts many published articles. The free-form comments written by the online learners who answered this survey provided some hints as to what may be keeping these business professionals from abandoning their e-learning courses. The respondents to this study acknowledge that interaction with other learners and with course facilitators, chunking of courses and curricula into appropriate sized pieces, technical support, good course design, and incentives to reach course or curriculum completion have kept them online.